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Customer Data Protection – Why It’s Important For CX Leaders to Prioritize This Strategy

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AZ CCTV & Security


Data protection for customers is the process of securing data from hackers, accidental leaks and other breaches. CX leaders who focus on this approach can create custom experiences that build trust with customers, improve loyalty, and boost bottom-line.

It’s PII (personally identifiable information), PII and medical records, financial information or even social security numbers, making sure that you keep your customers’ information safe is crucial to ensure a secure relationship. It’s also crucial to follow privacy laws for data that differ from region to regional (PIPEDA is Canada, HIPAA is the US and GDPR is in the EU).

To ensure that only those employees who require access to sensitive customer data have access to the information, create roles based on the employee’s job duties and assign permissions in accordance with. It is crucial to ensure that access rights are updated when an employee changes roles or relocates. It’s a good idea to protect the data during transit and in the rest of the data using tools such as 256-key bit encryption for email communications or file-level encrypted on systems and servers.

Also, make sure you crosscut or shred paper copies of customer data before throwing them away. And whenever a computer is being decommissioned clean the hard drive clean or physically destroy it to stop any information from getting into the in the wrong hands. This simple proactive step can minimize the risk of data breaches.

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AZ CCTV & Security

AZ CCTV is a family owned business serving the entire area of Arizona with great services and top notch equipment. We are proud to provide excelent security services since 2006.
AZ ROC 317415 | CR67
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6424 E Greenway Pkwy Suite 100 scottsdale az 85254

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